Unique automated booking system for holiday vehicle hire company
Sacro
Motorhome Escapes
Ardross Farm
A Life Explored
Paw Dog Food
Watson Seeds
Flight Mode Method
Drumgolf
Stevens Scotland
Craigtoun
Motorhome Escapes are a Scottish-based vehicle hire company that rents out campervans and motorhomes to holidaymakers. We helped them improve business efficiency and customer experience with a unique automated online booking system.
The challenge
Convert a manual, paper-based booking process into an automated digital system.
Motorhome Escapes have a large fleet of hire vehicles and pride themselves in offering a flexible, stress free service to their customers. They wanted to transform their manual, paper-based booking and business processes into one modern and efficient digital automated system. Not only did this need to handle holiday bookings, but also customer communication, fleet management and future capacity planning.
The solution
A tailor-made online platform to streamline the booking process and business administration.
We developed a tailor-made digital booking and fleet management system to allow Motorhome Escapes to give their customers a five-star experience. Customers can now book their desired vehicle online and select add-ons to make their holiday extra special. They also receive automated communication and notifications to keep them in the loop prior to their holiday, which saves staff time as all communication was previously done manually.
Thanks to calendar management features, the Motorhome Escapes team can see at a glance which vehicles have been hired and when—allowing for easy capacity planning. They also receive automated notifications on fleet management issues like servicing, meaning they can plan ahead and stay organised.
