Make automatic order processing possible and allow trade customers to manage their accounts online.
Stevens Scotland were experiencing problems with their internal processes and customer journey. Too much time was spent giving quotes and taking orders over the phone, and human input ran the risk of errors being made. Orders had to be processed manually during working hours which tied up staff time, increased the chances of a backlog and meant that orders were slow to reach the factory.
A cloud application to speed up order processing and manufacturing, and free up staff to work on more productive tasks.
The portal we built for Stevens Scotland means trade customers can place orders online at any time, which are automatically processed and submitted through to the factory. They can manage their accounts at their convenience, with the capacity to white label invoices and orders for their end customers for added efficiency.
Internally, the portal integrates with existing systems like accounting software for minimal business disruption. Not only do trade partners get a better customer experience, Stevens’ staff are no longer overburdened with admin and can focus on providing excellent customer service.